Remote Customer Service Rep - Growth, 401(k), PTO

Upfront Plumbing Drains Heating and Air; Boise (ID); Remote; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

401(k) plan

Vacation pay

Growth opportunities

Collaborative culture

Zusammenfassung

Upfront Plumbing Drains Heating and Air is seeking a full-time Customer Service Rep to join our remote team serving the Boise area. The position offers year-round work with an hourly wage of $18 - $22 depending on experience and a comprehensive benefits package.

As the remote Customer Service Rep, you will be the primary contact for customers, handling a high volume of inbound calls, gathering information, and ensuring timely responses.

Qualifikationen

• Residence in Idaho (Boise area).
• Ability to work remotely with home setup (computer, monitors, phone, reliable internet).
• Experience in fast-paced, high-volume call environments.
• Strong decision-making and real-time problem-solving abilities.
• Follow-through and accountability in customer interactions.

Aufgaben

• Handle a high volume of inbound calls as primary customer contact.
• Schedule jobs by matching technicians to assignments based on urgency, location, and skill.
• Coordinate communication among customers, technicians, and management; provide updates and changes.
• Confirm appointments and reschedule as needed; update records with accuracy.

Kenntnisse

Clear communication

Problem-solving

Remote work readiness

Reliability

Jobbeschreibung

Upfront Plumbing Drains Heating and Air is seeking a full-time Customer Service Rep to join our remote team serving the Boise area. The position offers year-round work with an hourly wage of $18 - $22 depending on experience and a comprehensive benefits package.

As the remote Customer Service Rep, you will be the primary contact for customers, handling a high volume of inbound calls, gathering information, and ensuring timely responses.