Dispatcher - Customer Service Representative

Fathom Plumbing Solutions, LLC; Ann Arbor (MI); Presencial; USD 24 796 - 38 572; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Education assistance

Employee assistance program

Flexible schedule

Growth opportunities

Uniforms

Resumo da oferta

EmergencyMD is seeking a reliable part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This position offers an hourly wage ranging from $18 to $28, depending on experience. Responsibilities include answering customer inquiries, scheduling job dispatches, and maintaining accurate service records.

Ideal candidates should have prior customer service experience, a friendly demeanor, and the ability to handle high call volumes efficiently. We offer a supportive work environment with competitive benefits aimed at fostering professional growth.

Qualificações

• Prior experience in customer service or dispatching within home services is preferred.
• Ability to follow call scripts and capture customer information accurately.
• Familiarity with sales of membership/maintenance agreements is a plus.

Responsabilidades

• Answer inbound calls and web inquiries to provide customer information.
• Coordinate technician schedules based on job priority and location.
• Maintain detailed notes in ServiceTitan and assist with invoicing.

Conhecimentos

CSR, dispatch, or administrative experience

Friendly, outgoing, and positive attitude

Detail-oriented and an active listener

Strong, calm, and confident phone presence

High accountability, strong organization, and multitasking skills

Ferramentas

ServiceTitan

Google Suite

Descrição da oferta de emprego

Fathom Plumbing Solutions is seeking a dedicated part‑time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This in‑office, part‑time position offers an hourly wage ranging from $18 to $28, depending on experience and skills.

Benefits

• Education assistance
• Employee assistance program
• Flexible schedule
• Growth opportunities
• Uniforms

The Growth You Help Provide as a Plumbing Customer Service Rep

This is a part‑time role, with shifts scheduled during business hours, Monday through Friday, from 7:30 AM to 4:30 PM. All work is performed in our Ann Arbor, MI office.

In this position you will answer inbound calls and web inquiries, capture job details accurately, and provide information about our services to customers. You will coordinate a two‑week forward‑looking schedule and dispatch technicians based on priority, location, and expertise. Daily tasks include communicating schedule changes to the field team, entering jobs and maintaining detailed notes within ServiceTitan, following up on estimates, assisting with invoices and QuickBooks coordination, and tracking key operational metrics. You will play an essential role in supporting both our customers and our field team.

Our Ideal Plumbing Customer Service Rep

• CSR, dispatch, or administrative experience (home services a plus)
• Friendly, outgoing, and positive attitude
• Detail‑oriented and an active listener
• Ability to follow a call script and capture key customer / job information
• Strong, calm, and confident phone presence
• High accountability, strong organization, and multitasking skills under pressure

Preferred

• Proficiency with technology; ServiceTitan and Google Suite preferred
• Experience in residential home services (plumbing, HVAC, electrical)
• Familiarity with membership/maintenance agreement sales
• Comfortable handling inbound call volume without relying on a script

About Us

Proudly serving Ann Arbor and Washtenaw County, we deliver top‑quality plumbing solutions backed by a deep commitment to our team's success. We believe that exceptional service starts with a supportive work environment, which is why we invest in our people through mentorship, professional training, and clear paths for advancement. By offering competitive compensation and comprehensive benefits, we ensure our diverse team of experts can thrive. Join us and build a lasting career where your dedication is truly valued and your professional growth is our priority.

Must pass a background check and drug screening test.