Customer Service Representative

TEC Group, Inc.; Pleasanton (CA); On-site; USD 34,440 - 46,838; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company in residential services seeks a dependable Customer Service / Dispatch Coordinator to support a busy plumbing team in Pleasanton, California. The ideal candidate will have 2+ years of experience in customer service, strong communication and multitasking skills, and the ability to thrive in a fast-paced environment. Key responsibilities include scheduling appointments, dispatching technicians, and ensuring positive customer experiences. Benefits include medical insurance, vision insurance, and a 401(k).

Qualifications

• 2+ years of customer service or dispatch experience, preferably in residential services.
• Excellent communication, organization, and multitasking skills.
• Strong computer proficiency; comfortable using scheduling and CRM systems.
• Positive, team-oriented mindset focused on customer satisfaction.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Answer inbound calls, schedule appointments, and dispatch technicians.
• Communicate with homeowners to confirm appointments and ensure a positive experience.
• Coordinate with field technicians and the warehouse.
• Manage the service calendar and daily job board.
• Enter accurate notes and updates in the service system.

Skills

Customer service experience

Communication skills

Organization skills

Multitasking skills

Computer proficiency

Tools

Scheduling systems

CRM systems

Job description

This range is provided by TEC Group, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $34.00/hr

Executive Search Manager -Recruitment and Sales Specialist

Overview

We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion.

Key Responsibilities

• Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location.
• Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience.
• Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow.
• Manage the service calendar and daily job board to optimize productivity.
• Enter accurate notes and updates in the service system.
• Assist with follow-up calls, estimates, and warranty documentation when needed.

Qualifications

• 2+ years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical).
• Excellent communication, organization, and multitasking skills.
• Strong computer proficiency; comfortable using scheduling and CRM systems.
• A positive, team-oriented mindset with a focus on customer satisfaction.
• Ability to stay calm and professional in a fast-paced environment.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Wholesale Hardware, Plumbing, Heating Equipment

Benefits

Medical insurance
Vision insurance
401(k)