Call Center Representative

Red Lilly Plumbing, Inc.; Los Angeles (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Red Lilly Plumbing, Inc. seeks a friendly and professional Call Center Representative to handle inbound and outbound calls, identify customer needs, and provide solutions that ensure a great service experience. The ideal candidate is computer savvy, calm under pressure, and attentive to details.

This role requires strong communication, CRM familiarity, and the ability to upsell when appropriate. Training and development opportunities are provided to support growth and advancement within the

Qualifications

• High school diploma or GED required.
• Previous experience as a Call Center Representative for Plumbing and/or HVAC preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Familiarity with Customer Relationship Management (CRM) programs.
• Ability to work well under pressure.
• Highly organized with strong time management.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for various customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service to build rapport and relationships.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Active listening

Time management

Stress management

Education

High school diploma/GED

Tools

CRM software

Job description

Job Summary

We are seeking a friendly and professional

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative for Plumbing and/or HVAC
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively