Plumbing Customer Service Rep | Growth & Benefits

S and J Plumbing; Arlington Heights (IL); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

Medical insurance with 80% premium coverage

Up to 2 weeks of PTO

401k plan with 5% match

Paid training opportunities

Relaxed work atmosphere

Growth opportunities

Job summary

A family-friendly plumbing company in Arlington Heights seeks a Customer Service Representative to enhance customer satisfaction. Your role will involve converting incoming calls into service appointments and maintaining a professional yet friendly demeanor. The ideal candidate has over 3 years in customer service, is highly organized, and possesses excellent communication skills. This role offers competitive pay ranging from $20 to $35 per hour along with benefits such as paid training and medical insurance, creating a supportive environment for career growth.

Qualifications

• 3+ years of customer service experience.
• IT competent and proficient with phone systems.
• Ability to build trust and demonstrate empathy.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence.
• Respond to customer requests and resolve issues.

Skills

Customer service experience

Multiline phone system experience

Strong verbal and written communication

Job description

A family-friendly plumbing company in Arlington Heights seeks a Customer Service Representative to enhance customer satisfaction. Your role will involve converting incoming calls into service appointments and maintaining a professional yet friendly demeanor. The ideal candidate has over 3 years in customer service, is highly organized, and possesses excellent communication skills. This role offers competitive pay ranging from $20 to $35 per hour along with benefits such as paid training and medical insurance, creating a supportive environment for career growth.