Customer Service Specialist | Flexible Hours & Growth

Mr. Rooter Plumbing of the Twin Cities; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Mr. Rooter Plumbing of the Twin Cities is seeking a Full-Time Customer Service Representative to join our locally owned team. You will be the first contact for customers, handling inquiries by phone, email, and text with courteous, solutions-oriented service.

You will collaborate with technicians and office staff to resolve issues, process requests, and maintain accurate records. We offer flexible shifts, competitive pay, comprehensive benefits, and opportunities for advancement in a friendly,

Qualifications

• High school diploma or equivalent is required; customer service certification is a plus.
• Experience in customer service roles is preferred.
• Strong verbal and written communication skills essential.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and texting.
• Address inquiries, concerns, and complaints professionally.
• Maintain accurate customer records in the company database.
• Collaborate with internal teams to resolve issues and provide updates.
• Follow company policies to ensure high-quality service.
• Assist with administrative tasks as needed.

Skills

Customer service experience

Excellent communication skills

Multitasking in fast-paced environment

Teamwork and independence

CRM software proficiency

Education

High school diploma or equivalent

Customer service certification

Tools

CRM software

Office tools

Job description

Mr. Rooter Plumbing of the Twin Cities is seeking a Full-Time Customer Service Representative to join our locally owned team. You will be the first contact for customers, handling inquiries by phone, email, and text with courteous, solutions-oriented service.

You will collaborate with technicians and office staff to resolve issues, process requests, and maintain accurate records. We offer flexible shifts, competitive pay, comprehensive benefits, and opportunities for advancement in a friendly,