Remote Customer Experience Pro - Fast-Paced Growth

Visa Hunt; United States; Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment with both on-site and remote call center operations.

Ideal candidates are 18+, with a high school diploma, solid organizational skills, basic MS Office proficiency, and a customer-first mindset.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalates customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Customer service

Communication

Typing 20 wpm

MS Office basics

Windows basics

Attendance reliability

Problem solving

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment with both on-site and remote call center operations.

Ideal candidates are 18+, with a high school diploma, solid organizational skills, basic MS Office proficiency, and a customer-first mindset.