Customer Experience Representative (Fully Remote)

BRUNT Workwear; United States; Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

PTO 15 days

Job summary

BRUNT Workwear in the United States is seeking a customer service ambassador to create exceptional customer experiences and foster loyal relationships. You will engage with customers across channels, manage ticket volume, and meet performance metrics while representing BRUNT’s brand nationwide.

Join a team that emphasizes a community-focused culture with growth opportunities, equity eligibility, and comprehensive benefits, as BRUNT continues building strong relationships with workers across the

Qualifications

• Proven customer service experience with strong written and verbal communication skills.
• Technical proficiency managing multiple platforms and excellent organizational skills.
• Reside in one of the eligible states listed in the posting.

Responsibilities

• Serve as a brand ambassador for BRUNT, creating exceptional customer experiences and fostering loyal relationships.
• Engage with customers across all channels while managing ticket volume and meeting performance metrics.
• Analyze customer feedback trends and recommend solutions to enhance team effectiveness.

Skills

Customer service

Communication skills

Tools

CRM platforms

Ticketing software

Job description

• Serve as a brand ambassador for BRUNT, creating exceptional customer experiences and fostering loyal relationships.
• Engage with customers across all channels while managing ticket volume and meeting performance metrics.
• Analyze customer feedback trends and recommend solutions to enhance team effectiveness.

What You Need to Succeed:

• Proven customer service experience with strong written and verbal communication skills.
• Technical proficiency managing multiple platforms and excellent organizational skills.
• Reside in one of the eligible states listed in the posting.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match and 15 days of PTO.
• Performance-based bonus and equity eligibility.

BRUNT Workwear

BRUNT Workwear engineers better boots and apparel for tradesmen and women by working directly with real workers to learn what they need. The team is building a community-focused culture with events across the country and a strong crew mentality.