Remote Customer Experience Champion + Equity

Jerry.ai; Tennessee; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Flexible schedule

Remote work setup

Health benefits

Job summary

Jerry.ai is hiring for a remote Customer Operations role in the United States. You will help customers with policy changes, renewals, and product navigation across a broad panel of insurers, striving to anticipate needs and improve the customer experience.

The team values a friendly attitude, teamwork, and a strong work ethic, with opportunities to grow as the product and services evolve. This is a full-time remote role with competitive pay and equity opportunities.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales

Hospitality

Strong communication

Problem solving

Job description

Jerry.ai is hiring for a remote Customer Operations role in the United States. You will help customers with policy changes, renewals, and product navigation across a broad panel of insurers, striving to anticipate needs and improve the customer experience.

The team values a friendly attitude, teamwork, and a strong work ethic, with opportunities to grow as the product and services evolve. This is a full-time remote role with competitive pay and equity opportunities.