Remote Customer Experience Champion

Jerry; Buffalo (NY); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Job summary

Jerry is seeking a customer operations teammate to help policyholders manage their car and home insurance needs. You will answer inbound calls, identify gaps, and guide customers through changes, using deep product knowledge to navigate our evolving app.

You’ll contribute to a fast-paced, team-oriented, remote environment with equity options and a clear path for growth. Prior customer service or sales experience is a plus; a friendly, collaborative, and solution-driven mindset is essential.

Qualifications

• Experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales

Hospitality

Job description

Jerry is seeking a customer operations teammate to help policyholders manage their car and home insurance needs. You will answer inbound calls, identify gaps, and guide customers through changes, using deep product knowledge to navigate our evolving app.

You’ll contribute to a fast-paced, team-oriented, remote environment with equity options and a clear path for growth. Prior customer service or sales experience is a plus; a friendly, collaborative, and solution-driven mindset is essential.