Remote Insurance Advisor

Jerry; Scottsdale (AZ); Remote; USD 18,000 - 29,000; Full time

Benefits offered by this job

Stock equity

Fully remote work

Flexible scheduling

Medical, dental, vision insurance

401K match

Paid vacation

Job summary

Jerry.ai is hiring for a Customer Operations role that focuses on helping customers manage auto and home insurance needs. The team works fully remote and values warmth, responsiveness, and teamwork.

You will handle inbound calls, assist with policy changes, and learn the product to guide customers to the right coverage. Prior experience in customer service is a plus, with strong communication and problem-solving skills.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales experience

Hospitality experience

Strong communication

Problem solving

Job description

Jerry.ai is hiring for a Customer Operations role that focuses on helping customers manage auto and home insurance needs. The team works fully remote and values warmth, responsiveness, and teamwork.

You will handle inbound calls, assist with policy changes, and learn the product to guide customers to the right coverage. Prior experience in customer service is a plus, with strong communication and problem-solving skills.