Remote Customer Experience Architect

Shaw Industries Group; Dalton (GA); Remote; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K and Retirement Plans

Paid Time Off

Tuition reimbursement

Product discounts for employees

Job summary

Shaw Industries Group is seeking a Customer Engagement Specialist to deliver exceptional customer experiences remotely. You will process orders, provide tailored solutions, log interactions in the CRM, and collaborate with internal teams to resolve issues while maintaining high service levels.

This role requires strong communication, problem-solving, and multitasking abilities, with a focus on first contact resolution and customer satisfaction across multiple channels.

Qualifications

• High School Diploma required.
• Experience with order entry platforms.
• Experience with MS365 and CRM systems (e.g., Salesforce).

Responsibilities

• Create meaningful interactions for customers and the sales team with professionalism and empathy.
• Serve as the first point of contact between the company and customers in a fast-paced setting.
• Strive for first call resolution with no holds or transfers.
• Log all interactions in Salesforce or other CRM systems.
• Collaborate with Distribution, Planning, Sourcing and Product teams to resolve issues.
• Maintain high-quality service and elevate customer satisfaction across channels.
• Provide accurate information and timely solutions to customer inquiries.

Skills

Order entry proficiency

Communication skills

Problem-solving

Time management

Customer service orientation

Education

High School Diploma

Tools

Salesforce CRM

MS365

Job description

Shaw Industries Group is seeking a Customer Engagement Specialist to deliver exceptional customer experiences remotely. You will process orders, provide tailored solutions, log interactions in the CRM, and collaborate with internal teams to resolve issues while maintaining high service levels.

This role requires strong communication, problem-solving, and multitasking abilities, with a focus on first contact resolution and customer satisfaction across multiple channels.