Remote Strategic Account Specialist

Shaw Industries Group, Inc.; Dalton (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Shaw Industries Group, Inc. in a remote-capable role seeks an Aligned Account Specialist to manage elite residential flooring accounts.

You will handle order entry through delivery, build strategic relationships, and collaborate with inventory, manufacturing, and sales to ensure top-tier service. Ideal candidates have 3–5 years in customer service, strong communication skills, and experience with Salesforce, Tableau, Power BI, and Microsoft 365.

Qualifications

• 3–5 years of experience in a customer service environment.
• Proficiency with Microsoft 365 apps (Outlook, Excel, Word, PowerPoint, Teams).
• Excellent written and verbal communication and professional business etiquette.
• Ability to work independently in a remote environment and manage multiple priorities.

Responsibilities

• Cultivate strategic relationships with elite accounts across geography.
• Coordinate with inventory, manufacturing, distribution, and sales to serve customers.
• Provide proactive, timely customer service and issue resolution.
• Manage accounts from order entry to delivery and post-delivery support.
• Meet or exceed departmental performance metrics.

Skills

Customer service

Communication

Organization

Prioritization

Remote work

Education

High School Diploma or GED

Tools

Salesforce

Tableau

Power BI

Microsoft 365

Job description

Shaw Industries Group, Inc. in a remote-capable role seeks an Aligned Account Specialist to manage elite residential flooring accounts.

You will handle order entry through delivery, build strategic relationships, and collaborate with inventory, manufacturing, and sales to ensure top-tier service. Ideal candidates have 3–5 years in customer service, strong communication skills, and experience with Salesforce, Tableau, Power BI, and Microsoft 365.