Remote Customer Experience Specialist

Shaw Industries Group; Florida; A distancia; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Life insurance and disability coverage

401K and Retirement Plans

Paid Time Off

Tuition reimbursement

Descripción de la vacante

Shaw Industries Group is seeking a Customer Engagement Specialist to enhance the Residential segment by delivering exceptional customer experiences. You will process orders, provide tailored solutions, share precise information, and proactively address issues in a remote settings.

The role requires MS365 proficiency, order entry experience, and a strong service mindset to manage high volumes across phone and email channels.

Formación

• High School Diploma required.
• Experience: Proficient in Order Entry platform.
• Experience: Knowledge of MS365.

Responsabilidades

• Create meaningful interactions for customers and sales team with professionalism and a customer-focused approach.
• Serve as the first point of contact between our company and customers in a fast-paced environment.
• Strive to maintain first call resolution with no holds or transfers on each interaction.
• Log all interactions in Salesforce.com or other CRM.
• Resolve customer issues with Distribution, Planning, Sourcing, and Product systems.
• Exceed goals by handling a high volume of interactions via multiple channels.

Conocimientos

Order entry platform

MS365

Multi-tasking

Educación

High School Diploma

Herramientas

Salesforce.com

Descripción del empleo

Shaw Industries Group is seeking a Customer Engagement Specialist to enhance the Residential segment by delivering exceptional customer experiences. You will process orders, provide tailored solutions, share precise information, and proactively address issues in a remote settings.

The role requires MS365 proficiency, order entry experience, and a strong service mindset to manage high volumes across phone and email channels.