Remote Customer Engagement Specialist

Shaw Industries Ltd; Dalton (GA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability coverage

401K and Retirement Plans

Tuition reimbursement

Paid Time Off

Parental Leave

Product discounts for employees

Job summary

Shaw Industries Group, Inc. seeks a remote Customer Service/Support specialist to efficiently process orders, provide tailored solutions, and share precise information.

You will proactively address issues, log interactions, and collaborate across Distribution, Planning, Sourcing, and Product teams in a fast-paced setting. The role emphasizes a professional, empathetic approach and strong communication across telephone and email, while maintaining high performance and customer satisfaction.

Qualifications

• High School Diploma required.
• Experience with Order Entry platforms is required.
• Experience with MS365 and related tools is preferred.
• Must exhibit patience, initiative, and strong service mindset toward customers.

Responsibilities

• Create meaningful interactions for customers and sales team with professionalism and empathy.
• Serve as the first point of contact between the company and customers in a fast-paced environment.
• Aim for first call resolution with no holds or transfers on each interaction.
• Log all interactions using Salesforce.com or other CRM.
• Resolve issues using distributed, planning, sourcing, and product systems.
• Maintain high-quality service while handling a high volume of interactions via multiple channels.

Skills

Communicate Effectively

Build Customer Satisfaction

Apply Work Standards

Solve Problems

Adapt and Change

Remote Call Center Experience

Education

High School Diploma

Tools

Order Entry platform

MS365

Job description

Shaw Industries Group, Inc. seeks a remote Customer Service/Support specialist to efficiently process orders, provide tailored solutions, and share precise information.

You will proactively address issues, log interactions, and collaborate across Distribution, Planning, Sourcing, and Product teams in a fast-paced setting. The role emphasizes a professional, empathetic approach and strong communication across telephone and email, while maintaining high performance and customer satisfaction.