Remote Customer Experience & Support Specialist

Shaw Industries Ltd; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability coverage

Tuition reimbursement

Employee assistance program

Health savings account

Paid Time Off

401K and Retirement Plans

Product discounts for employees

Adoption assistance

Job summary

Shaw Industries Group, Inc. is seeking a Customer Engagement Specialist to enhance the Residential segment by delivering outstanding service, processing orders efficiently, providing tailored solutions, and proactively addressing issues.

Remote role with 11:00AM-8:00PM EST shifts. Candidates should have a High School Diploma, experience with an Order Entry platform and MS365, and strong communication and problem-solving skills.

Qualifications

• High School Diploma required.
• Experience: proficient in Order Entry platform.
• Experience: Knowledge of MS365.
• Able to operate several applications simultaneously in a mainframe and Windows-based environment.

Responsibilities

• Create meaningful interactions for customers and sales team with professionalism and empathy.
• Serve as the first contact between the company and customers in a fast-paced setting.
• Strive for first call resolution on each interaction.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

High School Diploma

Tools

Order Entry platform

MS365

Mainframe

PC Windows environment

Job description

Shaw Industries Group, Inc. is seeking a Customer Engagement Specialist to enhance the Residential segment by delivering outstanding service, processing orders efficiently, providing tailored solutions, and proactively addressing issues.

Remote role with 11:00AM-8:00PM EST shifts. Candidates should have a High School Diploma, experience with an Order Entry platform and MS365, and strong communication and problem-solving skills.