Remote Call Center Specialist | CX & Upsell

MCI; Fort Polk South (LA); Remote; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses & Contests

Health Benefits

Retirement Savings

Life Insurance

Career Growth

Paid Training

Job summary

MCI is seeking a Call Center Representative in the United States to handle customer inquiries, provide accurate information, and resolve issues while ensuring a positive experience. You will use company systems for account tasks and may identify opportunities to upgrade products and services.

The role requires strong communication, reliability, and the ability to thrive in a high-energy environment. Training is provided, with a comprehensive benefits package and opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Able to type swiftly and accurately (20+ words/min).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrive in a fast-paced environment with change.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems and technology to complete account tasks.
• Recognize sales opportunities and upgrade where appropriate.
• Explain and position products and processes to customers.
• Escalate dissatisfied customers to management.
• Aim for first call resolution through problem solving.

Skills

18+ age

High school diploma

Communication skills

Typing 20+ wpm

MS Office

Windows OS

Attendance

Troubleshooting

Customer service

Multi-tasking

Team orientation

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Call Center Representative in the United States to handle customer inquiries, provide accurate information, and resolve issues while ensuring a positive experience. You will use company systems for account tasks and may identify opportunities to upgrade products and services.

The role requires strong communication, reliability, and the ability to thrive in a high-energy environment. Training is provided, with a comprehensive benefits package and opportunities for growth.