Remote Call Center Specialist - CX & Upsell Growth

MCI Military Recruitment; Holloman Air Force Base (NM); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. This on-site role requires strong communication, problem-solving, and the ability to thrive in a fast-paced environment.

Applicants must complete the full application on our careers page, with screening questions and a brief pre-employment test. A high school diploma or equivalent and reliable attendance are required.

Qualifications

• Experience in customer service or call center environment preferred.
• Strong written and verbal communication skills.
• Ability to understand customer needs and resolve issues.
• Comfort with using computer systems to manage accounts.
• Ability to identify sales opportunities and upsell when appropriate.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Reliable attendance and punctuality are essential.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately elevate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Typing speed

Microsoft Office

Attendance reliability

Education

High school diploma or equivalent

Job description

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. This on-site role requires strong communication, problem-solving, and the ability to thrive in a fast-paced environment.

Applicants must complete the full application on our careers page, with screening questions and a brief pre-employment test. A high school diploma or equivalent and reliable attendance are required.