Remote Customer Experience Agent — Tier 1 Support

Jobgether; Montpelier (VT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

401(k) employer match

Health insurance

HSA

Paid vacation

Paid holidays

Mental health day

EAP

Career development

Job summary

Jobgether is seeking a Customer Experience Agent – Tier 1 based in the United States to serve as the first contact for customers across phone, email, and chat channels. You will resolve routine issues, document interactions in the CRM, and escalate complex cases while maintaining high CSAT through empathetic communication.

This fully distributed role requires strong problem-solving, attention to detail, and collaboration with cross-functional teams.

Qualifications

• Experience in an inbound call center environment.
• Ability to work the fixed schedule (Tue–Fri 11:00 a.m.–8:00 p.m. CT, Sat 8:00 a.m.–5:00 p.m. CT).
• Must reside in one of the eligible U.S. states.
• Strong written and verbal communication skills.
• Empathetic, patient, and customer-focused approach.
• Ability to document interactions in a CRM system.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with timely, professional assistance.
• Investigate and resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2/3 or supervisor with complete notes.
• Follow up on open cases to ensure resolution and clear next steps.
• Maintain up-to-date knowledge of products, services, and policies.

Skills

Customer service

Communication

Empathy

Problem-solving

Attention to detail

Team collaboration

Time management

Multitasking

Tools

CRM system

Job description

Jobgether is seeking a Customer Experience Agent – Tier 1 based in the United States to serve as the first contact for customers across phone, email, and chat channels. You will resolve routine issues, document interactions in the CRM, and escalate complex cases while maintaining high CSAT through empathetic communication.

This fully distributed role requires strong problem-solving, attention to detail, and collaboration with cross-functional teams.