Customer Experience Advocate (Fully Remote)

Jerry.ai; United States; Remote; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Equity

Fully remote with flexible scheduling

Medical/Dental/Vision

401K match

Paid vacation

Parental leave

Job summary

Jerry.ai is hiring for a remote customer support specialist who takes ownership of the user experience, catching unasked questions like coverage gaps and renewal spikes to prevent issues before they arise. You will process service requests and answer inquiries with clarity and care, helping customers navigate benefits and policies while maintaining high satisfaction.

Fully remote with flexible scheduling, medical/dental/vision, 401K match, paid vacation, and parental leave; prior customer

Qualifications

• Prior customer service, sales, or hospitality experience is a plus.
• Friendly, positive attitude and strong communication skills.
• Comfort with remote communication channels (chat/email/phone).

Responsibilities

• Take care of customers by addressing inquiries and solving issues related to coverage gaps and renewal spikes.
• Process service requests and resolve customer inquiries effectively.

Skills

Customer service

Sales/hospitality exposure

Friendly attitude

Strong work ethic

Communication skills

Job description

• Take great care of customers by catching unasked questions like coverage gaps and renewal spikes.
• Process service requests and solve customer inquiries effectively.

Who you are:

• Prior customer service, sales, or hospitality experience is a plus.
• Friendly, positive attitude, strong work ethic, and communication skills.

Compensation and perks:

• Hourly wage of $19.00–21.00 plus equity.
• Fully remote with flexible scheduling, medical/dental/vision, 401K match, paid vacation, and parental leave.

Jerry.ai

Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.