Remote Customer Engagement Specialist

Teleperformance USA; Nebraska; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role emphasizes 2+ years in consumer-facing work, strong communication, and the ability to work remotely in a virtual team setting.

Qualifications

• 2+ years’ experience in a consumer facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email communication experience preferred.
• eCommerce experience
• Able to work independently
• Strong technical aptitude for new technologies
• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Ability to navigate Windows operating systems

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures.
• Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction.
• Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines.
• Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers.
• Accurately document and report on consumer interactions.
• Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot.
• Assist consumers in eCommerce transaction and processing payments.
• Respond to Social Media posts

Skills

Customer service

Communication

Problem solving

Multitasking

Remote work

Cross-functional collaboration

Tech-savvy

Typing 25 wpm

Fast learner

Team orientation

Organization

Education

High School Diploma or GED

Tools

Google Workspace

Email/Chat tools

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role emphasizes 2+ years in consumer-facing work, strong communication, and the ability to work remotely in a virtual team setting.