Remote Customer Engagement Specialist

Teleperformance USA; Delaware; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Retailer discounts

Job summary

Teleperformance USA is hiring a Customer Engagement Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role requires strong communication, problem-solving, and the ability to work remotely in a virtual team.

Qualifications

• 2+ years of experience in a consumer-facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email communication experience preferred.
• eCommerce experience.
• Able to work independently.
• Strong technical aptitude for new technologies.
• Ability to work cross-functionally within the organization as well as with consumers.
• Ability to work remotely in a virtual team environment.
• 6 months Customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• Ability to navigate Windows operating systems.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures.
• Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction.
• Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines.
• Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers.
• Accurately document and report on consumer interactions.
• Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot.
• Assist consumers in eCommerce transaction and processing payments.
• Respond to Social Media posts

Skills

Consumer facing

Tech tools

Google Suite

Call center experience

eCommerce experience

Independent worker

Remote work

Typing 25 wpm

High School Diploma

Windows familiarity

Education

High School Diploma or GED

Tools

Windows OS

Job description

Teleperformance USA is hiring a Customer Engagement Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role requires strong communication, problem-solving, and the ability to work remotely in a virtual team.