Remote Customer Engagement Specialist

Placements24; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote work stipend

Flexible work hours

Professional development resources

Competitive salary

Job summary

Placements24 seeks a remote Customer Engagement Specialist to proactively engage customers across email, chat, social media, and video, driving satisfaction and retention.

You will educate customers on product features, monitor health signals, and collaborate with internal teams to optimize the customer journey in a fully remote, national role.

Qualifications

• Remote work experience preferred
• Excellent written and verbal communication
• Strong organizational and time-management skills
• Proactive problem-solving and customer advocacy
• Proficiency with CRM and digital communication tools

Responsibilities

• Engage with customers via email, chat, social media, and video to provide support and build rapport.
• Respond to inquiries with timely, effective resolutions.
• Educate users on features, updates, and best practices.
• Collect and document customer feedback for product and service improvements.
• Monitor customer health metrics and identify proactive interventions.
• Collaborate with Sales, Product, and Marketing to ensure a cohesive journey.

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a highly motivated and self-driven Remote Customer Engagement Specialist to join their fully distributed team. This role is designed for individuals who excel in a virtual environment and are passionate about fostering strong customer relationships and driving user satisfaction. You will be responsible for proactively engaging with customers through various digital channels, providing support, gathering feedback, and ensuring they maximize the value from our client's offerings. This is a fully remote position, offering unparalleled flexibility to talented individuals across the country, with a primary focus on aligning with teams that support operations relevant to areas like Welkom, Free State. The ideal candidate is an exceptional communicator, highly organized, and thrives in an independent work setting. This is a fully remote position.

Key Responsibilities

• Proactively engage with customers via email, chat, social media, and video conferencing to build rapport and provide support.
• Respond to customer inquiries and issues, ensuring timely and effective resolution.
• Educate customers on product features, updates, and best practices to enhance their experience.
• Gather customer feedback and insights, documenting them for product and service improvement.
• Monitor customer health metrics and identify opportunities for proactive intervention.
• Develop and implement strategies to increase customer engagement and retention.
• Assist in creating engaging content for customer communications and support resources.
• Collaborate with internal teams (Sales, Product, Marketing) to ensure a cohesive customer journey.
• Manage a portfolio of customers, ensuring they are achieving their desired outcomes.
• Stay updated on industry trends and best practices in remote customer engagement.

Requirements

• Proven experience in customer support, customer success, or a similar client-facing role, preferably in a remote setting.
• Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong technical aptitude and comfort with digital communication tools and platforms.
• Excellent organizational and time management skills, with the ability to work independently.
• Proficiency in using CRM software and other customer engagement tools.
• A proactive, problem-solving attitude and a passion for customer advocacy.
• Ability to adapt to a fast-paced, evolving remote work environment.
• High school diploma required; a degree in a related field is a plus.
• Must have a reliable internet connection and a dedicated workspace suitable for remote work.
• This is a fully remote position.

Benefits

• Competitive salary and remote work stipends.
• Flexible work hours and location independence.
• Opportunity to be part of a forward-thinking, remote-first company culture.
• Access to professional development and training resources to foster career growth.
• Work with a supportive and collaborative global team.
• Direct impact on customer satisfaction and retention for a growing client base.