Customer Service Coordinator

Placements24; Waukee (IA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Remote work with flexible hours

Comprehensive health benefits

Paid time off and holidays

Continuous learning and development

Collaborative virtual team culture

Job summary

Placements24 is seeking a highly organized Customer Service Coordinator to support operations remotely from the US. You will manage inquiries across channels, keep CRM records up to date, and liaise with internal teams to resolve issues while ensuring exceptional service.

This role emphasizes independent work, strong communication, and a customer-centric approach. The position offers flexible hours, comprehensive benefits, and a collaborative virtual team culture.

Qualifications

• Experience in customer service, administrative, or coordination roles.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently and manage workload in a remote environment.
• Customer-centric approach and commitment to quality service.

Responsibilities

• Manage and coordinate customer service requests across channels.
• Ensure timely and accurate responses to queries and issues.
• Maintain customer records and update CRM data.
• Liaise with internal departments to resolve issues and fulfill requests.
• Assist in developing and implementing customer service policies.

Skills

Customer service experience

Organizational skills

Time management

Written and verbal communication

Remote work independence

Customer-centric mindset

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is seeking an organized and proactive Customer Service Coordinator to join their team, offering the flexibility of a fully remote position supporting operations in the Paarl region. This role is crucial for managing customer interactions, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. You will coordinate support activities, handle inquiries, and contribute to improving service processes. This is an excellent opportunity for an individual with strong organizational skills who enjoys facilitating positive customer experiences from a remote setting.

Key Responsibilities

• Manage and coordinate customer service requests and inquiries across various channels.
• Ensure timely and accurate responses to customer queries and issues.
• Maintain customer records and update information in the CRM system.
• Liaise with internal departments to resolve customer issues and fulfill requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and identify areas for service improvement.

Requirements

• Previous experience in a customer service , administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and general office productivity tools.
• Ability to work independently and manage workload effectively in a remote environment.
• A customer-centric approach and a commitment to delivering quality service.

Benefits

• Competitive annual salary.
• Opportunity to work remotely with flexible hours.
• Comprehensive health benefits package.
• Paid time off and public holidays.
• Continuous learning and professional development opportunities.
• A supportive and collaborative virtual team culture.