Senior Retail Associate - Remote

Placements24; Gallup (NM); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote position

Professional development opportunities

Access to online tools and resources

Job summary

Placements24 is seeking a Senior Retail Associate to join a fully remote team supporting online customers from home. You will be the primary contact for inquiries across email, chat, and phone, guiding customers through purchases and resolving issues to ensure a positive shopping experience.

The role requires strong communication, CRM proficiency, and the ability to work independently in a digital environment, with opportunities for professional development and a collaborative online team.

Qualifications

• Proven experience as a Retail Associate or in a customer service role, preferably in an e-commerce or remote setting.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in using customer relationship management (CRM) software and online communication tools.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with retail products and online sales platforms is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with promptness and professionalism.
• Provide detailed product information, troubleshoot issues, and guide customers through online purchasing processes.
• Process online orders, returns, and exchanges accurately and efficiently.
• Collaborate with the e-commerce team to identify and resolve customer-facing issues impacting the online experience.
• Maintain detailed records of customer interactions and feedback.
• Assist in developing and updating customer service protocols and FAQs for the remote support team.

Skills

Excellent written communication

Excellent verbal communication

Strong problem-solving

Independent work

Customer-centric

Tools

CRM software

Job description

About the Role

Our client is looking for a highly motivated and experienced Senior Retail Associate to join their remote team, supporting operations in the George, Western Cape region. In this crucial role, you will be the primary point of contact for online customers, providing exceptional service and resolving inquiries efficiently. You will leverage your deep understanding of retail products and services to assist customers through various digital channels, ensuring a seamless and positive online shopping experience from the comfort of your home office. This is a fantastic opportunity for a customer-focused individual who excels in a virtual environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with promptness and professionalism.
• Provide detailed product information, troubleshoot issues, and guide customers through online purchasing processes.
• Process online orders, returns, and exchanges accurately and efficiently.
• Collaborate with the e-commerce team to identify and resolve customer-facing issues impacting the online experience.
• Maintain detailed records of customer interactions and feedback.
• Assist in developing and updating customer service protocols and FAQs for the remote support team.

Requirements

• Proven experience as a Retail Associate or in a customer service role, preferably in an e-commerce or remote setting.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in using customer relationship management (CRM) software and online communication tools.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with retail products and online sales platforms is a plus.

Benefits

• Competitive salary commensurate with experience.
• Fully remote position, allowing for flexibility and work-life balance.
• Opportunities for professional development in customer experience management.
• Access to digital tools and resources to facilitate remote work.
• A supportive online team environment focused on collaboration and success.