Remote Customer Engagement Specialist

Teleperformance USA; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Performance-based growth

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist for remote work in Idaho. You will manage inbound and outbound communications, resolve inquiries, and ensure a seamless customer experience using web-based tools.

Roles require the ability to work independently, type 25 wpm, and adapt to a fast-paced environment. Prior call center, chat, email, and ecommerce experience is preferred; benefits and ongoing growth are highlighted.

Qualifications

• 2+ years of consumer-facing experience preferred.
• Experience with multiple tools and emerging technology preferred.
• Experience with Google Suite preferred.
• Call center, voice, chat and email experience preferred.
• eCommerce experience preferred.
• Able to work independently.

Responsibilities

• Resolve consumer inquiries via calls, live chat, or email.
• Engage with brand partners to drive customer satisfaction.
• Document and report consumer interactions accurately.
• Assist consumers in ecommerce transactions and payments.

Skills

Customer service

Remote work

Independent worker

Multi-channel support

Fast typing (25 wpm)

Tech savvy

Education

High School Diploma or GED

Tools

Google Suite

Job description

Teleperformance USA is seeking a Customer Engagement Specialist for remote work in Idaho. You will manage inbound and outbound communications, resolve inquiries, and ensure a seamless customer experience using web-based tools.

Roles require the ability to work independently, type 25 wpm, and adapt to a fast-paced environment. Prior call center, chat, email, and ecommerce experience is preferred; benefits and ongoing growth are highlighted.