Remote Customer Engagement Manager - LA/FL K-12 Ed

Icevonline; Florida; Remote; USD 60,000 - 90,000; Full time

Job summary

iCEV is seeking a Customer Engagement Manager to onboard new customers, nurture existing accounts, and support professional development for teachers across Louisiana and Florida. This remote role emphasizes building success plans, ensuring proper roster and training on the platform, and coordinating with Territory Managers.

The ideal candidate will have strong communication, interpersonal skills, and experience in education technology.

Qualifications

• Bachelor’s degree in related field preferred.
• 3+ years of closing experience preferred.
• Experience in K-12 education/administration is beneficial.

Responsibilities

• Onboards new customers, building customer success plans, ensuring customers are rostered and trained on the platform.
• Conducts back to school meeting and mid-year review meeting.
• Provides high level of nurturing to support the Territory Manager in renewal and expansion of the customer.
• Holds regular cadence of meetings with Territory Managers to discuss progress on accounts.
• Ongoing support in delivering professional development and training for teachers.
• Performs other related duties as assigned.

Skills

Verbal and written communication

Interpersonal and customer service

Analytical and problem-solving

Product/industry knowledge for clients

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

iCEV is seeking a Customer Engagement Manager to onboard new customers, nurture existing accounts, and support professional development for teachers across Louisiana and Florida. This remote role emphasizes building success plans, ensuring proper roster and training on the platform, and coordinating with Territory Managers.

The ideal candidate will have strong communication, interpersonal skills, and experience in education technology.