Educator Success & Onboarding Manager

Cev Multimedia LLC; Lubbock (TX); Presencial; USD 55.000 - 90.000; Jornada completa

Descripción de la vacante

iCEV is seeking a Customer Engagement Manager in Texas to onboard new customers, nurture existing accounts, and support teacher development on our online platform.

You will build success plans, deliver teacher trainings, and coordinate with Territory Managers to drive renewals and expansions. A Bachelor’s degree and 3+ years in customer-facing roles are preferred, with experience in K-12 education considered a plus.

Formación

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software.

Responsabilidades

• Onboards new customers, building customer success plans and training on the platform.
• Conducts back-to-school and mid-year review meetings.
• Provides nurturing support to aid renewal and expansion efforts.
• Holds regular meetings with Territory Managers to review progress.

Conocimientos

Communication

Interpersonal skills

Analytical thinking

Product knowledge

MS Office proficiency

Educación

Bachelor's degree preferred

Descripción del empleo

iCEV is seeking a Customer Engagement Manager in Texas to onboard new customers, nurture existing accounts, and support teacher development on our online platform.

You will build success plans, deliver teacher trainings, and coordinate with Territory Managers to drive renewals and expansions. A Bachelor’s degree and 3+ years in customer-facing roles are preferred, with experience in K-12 education considered a plus.