Education Customer Success & Training Manager

Icevonline; Lubbock (TX); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

iCEV seeks a Customer Engagement Manager to onboard new customers, nurture existing accounts, and support professional development for teachers. You will design success plans, coordinate with Territory Managers, and drive training initiatives across the platform.

The role emphasizes relationship-building, ensuring customers are rostered, trained, and engaged while enabling renewals and expansions within the education sector.

Formación

• Bachelor’s degree in a related field required or preferred.
• 3+ years of closing experience preferred.
• Experience in K-12 education/administration is beneficial.

Responsabilidades

• Onboards new customers, builds customer success plans, ensures rostered and trained on the platform.
• Conducts back-to-school and mid-year review meetings.
• Nurtures accounts to support renewal and expansion with Territory Managers.
• Maintains regular cadence of meetings with Territory Managers to discuss progress on accounts.
• Delivers professional development and training for teachers.

Conocimientos

Verbal and written communication

Interpersonal skills

Analytical problem solving

Product/industry knowledge

MS Office proficiency

Educación

Bachelor’s degree (related field)

3+ years closing experience

K-12 education/administration experience

Descripción del empleo

iCEV seeks a Customer Engagement Manager to onboard new customers, nurture existing accounts, and support professional development for teachers. You will design success plans, coordinate with Territory Managers, and drive training initiatives across the platform.

The role emphasizes relationship-building, ensuring customers are rostered, trained, and engaged while enabling renewals and expansions within the education sector.