Remote Customer Enablement Leader for B2B SaaS

Bazeta; Northern (KY); Remote; USD 90,000 - 130,000; Full time

Job summary

Mural seeks a Customer Enablement Manager to scale education programs that help customers adopt priority use cases and realize value from our platform. You will craft learning journeys, develop reusable content, and align enablement with product launches to drive measurable outcomes.

You will partner with Product, Marketing and CS to optimize customer journeys, using data to improve engagement and time-to-value in a fast-paced B2B SaaS environment.

Qualifications

• 3+ years in customer education, instructional design, or scaled CS, preferably in B2B SaaS.
• Ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
• Strong content creation skills to simplify complex product workflows into actionable assets.

Responsibilities

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths for priority roles and adoption milestones.
• Develop reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and gaps.
• Deliver internal enablement to CS teams globally to ensure consistent customer journeys and outcomes.
• Track learning engagement, proficiency, and product adoption to improve program effectiveness.

Skills

Customer education

Instructional design

Microlearning

Content creation

Cross-functional collaboration

Learning metrics

Tools

LMS

Digital adoption platforms

AI-enabled learning tools

Job description

Mural seeks a Customer Enablement Manager to scale education programs that help customers adopt priority use cases and realize value from our platform. You will craft learning journeys, develop reusable content, and align enablement with product launches to drive measurable outcomes.

You will partner with Product, Marketing and CS to optimize customer journeys, using data to improve engagement and time-to-value in a fast-paced B2B SaaS environment.