Remote Strategic Customer Enablement Lead

United States Digital Space LLC; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Enablement Manager. You will work with large customers to drive product adoption, uncover new use cases, and support long-term success.

The role partners with cross-functional teams and can be based from our Berlin hub or remote. In this highly collaborative position, you’ll design tailored enablement strategies, deliver scalable training, and build strong client relationships to ensure value realization and renewal success across a SaaS

Qualifications

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS.
• Excellent communication skills suitable for a wide range of customer personas.
• Strong product knowledge with a customer-first, consultative approach to solving challenges.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of the company
• Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Skills

Communication

Product knowledge

German proficiency

Customer-facing

Job description

United States Digital Space LLC is seeking a Customer Enablement Manager. You will work with large customers to drive product adoption, uncover new use cases, and support long-term success.

The role partners with cross-functional teams and can be based from our Berlin hub or remote. In this highly collaborative position, you’ll design tailored enablement strategies, deliver scalable training, and build strong client relationships to ensure value realization and renewal success across a SaaS