Customer Success Enablement Architect

Openkrill

United States

Remote

USD 120,000 - 160,000

Full time

11 days ago

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Job summary

HighLevel is seeking an experienced Enablement Leader to own capability for its Customer Success department, overseeing Implementation and CSM enablement. You will build a scalable SOP library, design onboarding and ramp programs, and partner with Product and Ops to translate releases into effective enablement for frontline teams.

You will lead a small team of trainers and QA analysts, driving measurable improvements in time-to-productivity and certification, with a remote-first, globally

Qualifications

7+ years in enablement, training, learning & development, or related process/quality roles supporting customer-facing teams in SaaS or high-growth environments.
3+ years leading a small team or managing enablement programs with formal trainer/QA ownership.
Hands-on experience setting up processes from scratch, including SOP libraries, onboarding programs, and QA frameworks.

Responsibilities

Design and own SOP library for Implementation and CSM functions from scratch.
Build and maintain a structured onboarding and ramp program across geographies and shifts.
Lead a small enablement team of trainers and QA analysts and partner with frontline managers.
Create scalable assets: playbooks, call guides, objection libraries, and scenario banks.
Define enablement KPIs and report insights to CS leadership; drive continuous improvement.

Skills

Enablement

Training & L&D

SaaS experience

Process design

Job description

You will lead a small team of trainers and QA analysts, driving measurable improvements in time-to-productivity and certification, with a remote-first, globally

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