Customer Enablement Manager

Bazeta; Northern (KY); Remote; USD 90,000 - 130,000; Full time

Job summary

Mural seeks a Customer Enablement Manager to scale education programs that help customers adopt priority use cases and realize value from our platform. You will craft learning journeys, develop reusable content, and align enablement with product launches to drive measurable outcomes.

You will partner with Product, Marketing and CS to optimize customer journeys, using data to improve engagement and time-to-value in a fast-paced B2B SaaS environment.

Qualifications

• 3+ years in customer education, instructional design, or scaled CS, preferably in B2B SaaS.
• Ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
• Strong content creation skills to simplify complex product workflows into actionable assets.

Responsibilities

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths for priority roles and adoption milestones.
• Develop reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and gaps.
• Deliver internal enablement to CS teams globally to ensure consistent customer journeys and outcomes.
• Track learning engagement, proficiency, and product adoption to improve program effectiveness.

Skills

Customer education

Instructional design

Microlearning

Content creation

Cross-functional collaboration

Learning metrics

Tools

LMS

Digital adoption platforms

AI-enabled learning tools

Job description

# Customer Enablement ManagerUnited States3 hours agoID 2040698Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: MuralLevel: Midweight## DescriptionABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO • Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. • Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. • Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. • Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. • Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. • Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING • 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. • Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. • Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets. • Data-informed mindset with comfort using product and learning metrics to drive program improvements. • Excellent cross-functional collaboration and program management skills in a fast-paced environment. • Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles. • Experience with LMS, digital adoption platforms, and AI-enabled learning tools. • Experience designing customer academies, community-led learning, or cohort-based programs. Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.