Remote Customer Concierge — Travel & Loyalty Programs

International SOS; Clayton (NC); A distancia; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Fixed schedules

Paid training

401K

Medical benefits

Paid time off

Remote work

No sales

Descripción de la vacante

Aspire Lifestyles is seeking dedicated Customer Service Representatives to support global client programs and deliver world-class service to high-value customers. You will handle inbound inquiries via phone, email, and chat, providing polished, timely support for travel, lifestyle services, and loyalty benefits.

Join a team that values hospitality experience, global travel knowledge, and a passion for creating seamless customer experiences.

Formación

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.

Responsabilidades

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Conocimientos

Fluent English

Strong communication skills

Multitasking

Time management

Attention to detail

Educación

High school diploma or equivalent

Herramientas

GDS (Amadeus, Sabre, Galileo)

Descripción del empleo

Aspire Lifestyles is seeking dedicated Customer Service Representatives to support global client programs and deliver world-class service to high-value customers. You will handle inbound inquiries via phone, email, and chat, providing polished, timely support for travel, lifestyle services, and loyalty benefits.

Join a team that values hospitality experience, global travel knowledge, and a passion for creating seamless customer experiences.