Remote Customer Care Specialist - Soft Sales

IFB Solutions; Winston-Salem (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

IFB Solutions in Winston-Salem, NC seeks a Customer Care Professional - Soft Sales to support a remote contact center environment. You will respond to inquiries, resolve issues, and educate customers across multiple channels (phone, email, SMS, chat).

You will use soft sales techniques to offer product or service recommendations, maintain CRM records, and collaborate with teammates to improve processes. Bilingual English/Spanish is a plus; flexible hours are required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong ability to listen, identify customer needs, and recommend appropriate solutions.
• Basic understanding of sales techniques and the ability to engage in soft sales.

Responsibilities

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
• Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
• Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
• Build and maintain positive relationships with customers to foster repeat business.
• Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
• Maintain accurate records of customer interactions and follow-up actions in the CRM system.
• Adhere to company policies, procedures, and performance standards.
• Collaborate with team members to improve processes and contribute to a positive work environment.

Skills

Communication skills

Active listening

Soft sales

Multitasking

Teamwork

MS Office / CRM

Bilingual EN/ES

Flexible hours

Decision making

Following directions

Deadline-driven

Tools

CRM systems

Microsoft Office

Job description

IFB Solutions in Winston-Salem, NC seeks a Customer Care Professional - Soft Sales to support a remote contact center environment. You will respond to inquiries, resolve issues, and educate customers across multiple channels (phone, email, SMS, chat).

You will use soft sales techniques to offer product or service recommendations, maintain CRM records, and collaborate with teammates to improve processes. Bilingual English/Spanish is a plus; flexible hours are required.