Pest Control Customer Service Pro – Growth & Benefits

Rollins, Inc.; Greensboro (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

Bug House Pest Control is hiring a Customer Service Representative to be the critical link between our customers and service professionals. You don’t need pest control experience—training is provided.

You’ll help customers feel safe in their homes and contribute to a friendly, growth‑minded team. In this role you’ll manage inbound calls and emails for payments, scheduling, and pest control services; document customer accounts; and support the team on projects.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, selling pest control and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top‑tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Bug House Pest Control is hiring a Customer Service Representative to be the critical link between our customers and service professionals. You don’t need pest control experience—training is provided.

You’ll help customers feel safe in their homes and contribute to a friendly, growth‑minded team. In this role you’ll manage inbound calls and emails for payments, scheduling, and pest control services; document customer accounts; and support the team on projects.