Pest Control Customer Service Representative

Green Lawn Fertilizing/Green Pest Solutions; West Goshen Township (PA); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Health benefits

401(k) with company match

Paid training

Leadership development program

Job summary

Green Pest Solutions is seeking a Customer Service Representative to be the friendly, knowledgeable voice for our customers. You will handle inbound and outbound calls, resolve issues, and support field technicians in a fast-paced, team-focused environment.

The role requires 3+ years in customer service or call center work, proficiency with Microsoft Office, and excellent communication skills. Remote work flexibility is available with occasional travel to HQ in West Chester, PA.

Qualifications

• 3+ years of experience in customer service or call center role.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Excellent written and verbal communication skills, including professional grammar and tone.

Responsibilities

• Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups.
• Deliver 5-star customer service across phone, email, and other communication channels.
• Manage data entry, account updates, service requests, and cancellations in our customer management system.
• Create and review Excel-based reports and service logs.
• Provide support to field technicians by managing dispatch, scheduling, and customer updates.
• Participate in team meetings and contribute to process improvements.
• Maintain professionalism and empathy during customer interactions.

Skills

Customer service

Tools

Microsoft Office

Job description

Description

Join the Region’s Fastest-Growing Pest Control Team

Green Pest Solutions is the #1 locally owned and operated pest control company in the PA, NJ, and DE tri-state area. Since 2004, we’ve grown into one of the Top 100 Pest Control Companies in the U.S. (as recognized by PCT Magazine). In 2026, for the eighth consecutive year, Green Lawn Fertilizing was recognized by the Philadelphia Business Journal as one of the Top 100 Best Places to Work, earning 1st place in the Extra Large Company category. This recognition reflects our continued commitment to building a strong, supportive, and rewarding workplace culture for our employees.

We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.

Our mission is simple: to be the leader in the pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.

What You’ll Do:

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice that helps our customers feel confident and cared for. You'll handle inbound and outbound calls, resolve issues, and support field technicians—all while working in a fast-paced, team-focused environment.

Key Responsibilities:

• Answer and make up to 100+ phone calls per day, assisting customers with service questions, scheduling, and follow-ups
• Deliver 5-star customer service across phone, email, and other communication channels
• Manage data entry, account updates, service requests, and cancellations in our customer management system
• Create and review Excel-based reports and service logs
• Provide support to field technicians by managing dispatch, scheduling, and customer updates
• Participate in team meetings and contribute to process improvements
• Maintain professionalism and empathy during customer interactions

Schedule:

• Monday–Friday: 10:30 AM – 7:00 PM
• Occasional Saturday hours during peak seasons

Requirements

• 3+ years of experience in customer service or call center role
• Proficiency in Microsoft Office (especially Outlook, Excel, and Word)
• Excellent written and verbal communication skills, including professional grammar and tone
• Strong attention to detail and high accuracy in data entry
• Ability to multitask and prioritize in a busy, fast-paced setting
• A positive, team-first attitude and strong problem-solving skills
• Comfort with remote work and occasional travel to HQ (West Chester, PA)
• Ability to pass background check, including criminal and drug screening review

Why You’ll Love Working Here:

Compensation and Benefits:

• Competitive weekly pay + On-Demand Pay option
• Full health benefits: Medical, Dental, Vision, Life & Disability Insurance
• 401(k) with company match
• Paid training, holidays, and time off
• Formal Leadership Development Program for long‑term growth

Be Part of Something That Grows

If you're motivated, detail-oriented, and enjoy helping people, you’ll thrive at Green Pest Solutions. Join a team where your contribution matters—and where growth isn’t just about the business, but about you. Green Pest Solutions is an Equal Opportunity Employer. We’re committed to fostering a diverse, inclusive, and respectful workplace for all employees.