Customer Service Specialist — Growth, Training & Benefits

Northwest Exterminating Co., LLC; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation

Paid holidays

Sick leave

Employee discounts

Job summary

Bug House Pest Control in Greensboro is seeking a Customer Service Representative to be the vital link between customers and service professionals. You will handle inbound calls and emails, assist with payments and scheduling, and contribute to a friendly, efficient operation.

No pest control experience is required, but you must be 18+, have a high school diploma, and be proficient with Word, Excel and PowerPoint.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, selling pest control and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Microsoft Office

Education

High School Diploma or equivalent

Job description

Bug House Pest Control in Greensboro is seeking a Customer Service Representative to be the vital link between customers and service professionals. You will handle inbound calls and emails, assist with payments and scheduling, and contribute to a friendly, efficient operation.

No pest control experience is required, but you must be 18+, have a high school diploma, and be proficient with Word, Excel and PowerPoint.