Remote Customer Care Specialist - Insurance & Asset Support

Jerry; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Remote work with equipment provided

Health, dental, vision insurance

Paid vacation time

401K match

Job summary

Jerry.ai is hiring for a fully remote Customer Operations role focused on serving policyholders with warmth and speed. The team handles inbound calls, product navigation, and service requests while continuously improving the customer experience.

Equity and comprehensive benefits accompany a 5‑day or 4‑day work week, with equipment provided and paid time off. We value friendly, team‑oriented professionals who communicate clearly, solve problems, and own their work in a fast-paced startup

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Work ethic

Job description

Jerry.ai is hiring for a fully remote Customer Operations role focused on serving policyholders with warmth and speed. The team handles inbound calls, product navigation, and service requests while continuously improving the customer experience.

Equity and comprehensive benefits accompany a 5‑day or 4‑day work week, with equipment provided and paid time off. We value friendly, team‑oriented professionals who communicate clearly, solve problems, and own their work in a fast-paced startup