Remote Customer Care Specialist (Insurance)

Jerry.ai; Carson City (NV); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Stock options

Flexible scheduling

Fully remote

Equipment provided

P&C license paid

Job summary

Jerry.ai is hiring for a role in the Customer Operations team. You’ll take care of customers across car and home insurance, navigating a fast-paced, remote-first environment where your insights help shape the product and service.

You’ll learn the app inside out to guide customers to the right outcomes and parts of our platform. The position emphasizes strong communication and problem-solving skills, with opportunities for equity, flexible scheduling, and full-time remote work with equipment

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Ability to understand customer needs and explain options clearly.

Responsibilities

• Take care of customers by anticipating needs and guiding them through the app and services.
• Resolve inquiries through effective troubleshooting and communication.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide valuable feedback to improve the product and customer experience.

Skills

Customer service

Problem solving

Communication

Job description

Jerry.ai is hiring for a role in the Customer Operations team. You’ll take care of customers across car and home insurance, navigating a fast-paced, remote-first environment where your insights help shape the product and service.

You’ll learn the app inside out to guide customers to the right outcomes and parts of our platform. The position emphasizes strong communication and problem-solving skills, with opportunities for equity, flexible scheduling, and full-time remote work with equipment