Remote Customer Care Specialist - Growth & Impact

Jerry; Las Vegas (NV); Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

Equity (stock options)

Remote work

Health/dental/vision insurance

401(k) match and PTO

Job summary

Jerry.ai is seeking a Customer Operations teammate to deliver exceptional service to policyholders and drive fast resolutions. You’ll handle inbound requests, navigate multiple carriers, and learn the product inside out to guide customers confidently.

The role values a friendly, team-oriented mindset and strong problem-solving abilities, with compensation including an hourly wage plus equity and remote work flexibility.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Jerry.ai is seeking a Customer Operations teammate to deliver exceptional service to policyholders and drive fast resolutions. You’ll handle inbound requests, navigate multiple carriers, and learn the product inside out to guide customers confidently.

The role values a friendly, team-oriented mindset and strong problem-solving abilities, with compensation including an hourly wage plus equity and remote work flexibility.