Remote Customer Care Specialist (Equity Eligible)

Jerry; Virginia Beach (VA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Fully remote

Work equipment provided

Job summary

Jerry.ai is seeking a Customer Operations teammate to provide proactive support for policyholders and leverage product knowledge to resolve requests. The role emphasizes identifying gaps, guiding customers through changes, and contributing to continuous product improvement in a fast-paced remote environment.

Ideal candidates bring a friendly, team-oriented attitude and strong problem-solving skills, with the ability to communicate clearly and collaborate across departments.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic, strong problem solving skills, and strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Jerry.ai is seeking a Customer Operations teammate to provide proactive support for policyholders and leverage product knowledge to resolve requests. The role emphasizes identifying gaps, guiding customers through changes, and contributing to continuous product improvement in a fast-paced remote environment.

Ideal candidates bring a friendly, team-oriented attitude and strong problem-solving skills, with the ability to communicate clearly and collaborate across departments.