Remote Customer Care Specialist — Arizona

Modivcare; United States; Remote; USD 17,000 - 20,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is searching for Customer Service Representatives in Arizona, who would be the first point of contact for members, addressing their concerns efficiently. The role involves documenting customer interactions, supporting a 24/7 contact center, and multitasking across various systems.

Key qualifications include a high school diploma and some customer service experience. Compensation is set at $15.15 per hour, and benefits lead to a comprehensive employment package.

Qualifications

• 0–2 years of related experience, especially in a contact center.
• Ability to manage high call volume, answering 100+ calls daily.
• Strong decision-making and problem-solving skills under supervision.

Responsibilities

• Document customer concerns accurately and timely.
• Input trip data into systems while following procedures.
• Educate members on services and insurance coverage.

Skills

Organizational skills

Communication skills (verbal and written)

Typing speed of 35wpm+

Proficiency in Microsoft Office Suite

Ability to multitask

Education

High School Graduate or GED

Job description

Modivcare is searching for Customer Service Representatives in Arizona, who would be the first point of contact for members, addressing their concerns efficiently. The role involves documenting customer interactions, supporting a 24/7 contact center, and multitasking across various systems.

Key qualifications include a high school diploma and some customer service experience. Compensation is set at $15.15 per hour, and benefits lead to a comprehensive employment package.