Remote Client Support Specialist

Placements24; Riverton (UT); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Remote work flexibility

Training opportunities

Collaborative team culture

Job summary

Placements24 is seeking a dedicated Client Support Agent to join a remote team serving clients nationwide. You will handle inquiries via phone, email, and chat, diagnose issues, and maintain client records to ensure a high-quality customer experience.

Responsibilities include educating clients on product usage, resolving problems, and contributing to service improvements while working from a remote home office with flexible scheduling.

Qualifications

• Excellent communication and active listening abilities are essential.
• Strong problem-solving skills and a proactive attitude are required.
• Ability to work autonomously in a remote environment with minimal supervision.

Responsibilities

• Provide timely customer support via phone, email, and chat.
• Diagnose and resolve client issues, escalating when needed.
• Maintain accurate client records and log interactions in the system.
• Educate clients on product usage and best practices to enhance experience.
• Identify opportunities to improve client satisfaction and service quality.

Skills

Communication skills

Active listening

Problem solving

Autonomous work

Education

Grade 12 or equivalent

Tools

CRM software

Email

Chat tools

Job description

Placements24 is seeking a dedicated Client Support Agent to join a remote team serving clients nationwide. You will handle inquiries via phone, email, and chat, diagnose issues, and maintain client records to ensure a high-quality customer experience.

Responsibilities include educating clients on product usage, resolving problems, and contributing to service improvements while working from a remote home office with flexible scheduling.