Remote Support Specialist - Flexible Hours & Growth

Placements24; Roanoke (VA); À distance; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Fully remote work environment

Flexible hours

Health and wellness benefits

Training and professional development

Collaborative remote team culture

Competitive salary

Résumé du poste

Placements24 is a fully remote team seeking a motivated Support Agent to handle inquiries across email, chat, and phone, provide product information, and guide customers to resolutions while documenting interactions in the ticketing system.

Ideal candidates have solid experience in customer service, excellent communication, and the ability to work independently from home. This role offers flexible hours and a supportive, collaborative remote culture with opportunities for growth.

Qualifications

• Previous experience in a support agent, customer service, or helpdesk role.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications and ticketing systems.
• Ability to work independently and manage time effectively in a remote setup.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent; further education is a plus.

Responsabilités

• Respond to customer inquiries via email, chat, and phone with speed and accuracy.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve common customer issues, escalating complex cases when necessary.
• Document customer interactions and solutions in the support system.
• Identify and report recurring issues or trends to the management team.
• Contribute to the creation of knowledge base articles and support resources.

Connaissances

Customer service experience

Excellent communication

Remote work discipline

Time management

Empathetic approach

Formation

High school diploma or equivalent

Outils

Ticketing systems

Description du poste

Placements24 is a fully remote team seeking a motivated Support Agent to handle inquiries across email, chat, and phone, provide product information, and guide customers to resolutions while documenting interactions in the ticketing system.

Ideal candidates have solid experience in customer service, excellent communication, and the ability to work independently from home. This role offers flexible hours and a supportive, collaborative remote culture with opportunities for growth.