Remote Graduate Customer Support Specialist - Flexible Hours

Placements24; Roanoke (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Fully remote

Flexible hours

Training program

Career advancement

Supportive remote team culture

Job summary

Placements24 is seeking empathetic and responsive Graduate Customer Support Specialists to join their fully remote support team. You will be the first point of contact for customers, assisting them via phone, email and chat while delivering friendly, solution-oriented service.

This role emphasizes clear communication, problem solving and the ability to work independently in a remote setting. A high school diploma is required, with relevant tertiary education or experience preferred, and you can

Qualifications

• High school diploma or equivalent; tertiary education or experience preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency with computers and basic software.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via various channels.
• Provide technical assistance and product support to customers.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and escalated complex issues to the appropriate internal teams.
• Contribute to the development of knowledge base articles and customer support resources.
• Gather customer feedback and report on trends to improve products and services.

Skills

Communication

Active listening

Problem solving

Remote work

Customer service

Education

High school diploma

Relevant tertiary education or experience

Job description

Placements24 is seeking empathetic and responsive Graduate Customer Support Specialists to join their fully remote support team. You will be the first point of contact for customers, assisting them via phone, email and chat while delivering friendly, solution-oriented service.

This role emphasizes clear communication, problem solving and the ability to work independently in a remote setting. A high school diploma is required, with relevant tertiary education or experience preferred, and you can