Remote Customer Support Specialist (Flexible Hours)

Placements24; Tulsa (OK); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance coverage

Retirement savings plan options

Paid training and ongoing professional

Development opportunities

Job summary

Placements24 is seeking enthusiastic Remote Customer Service Representatives to join a fully remote team serving clients nationwide. You will be the first point of contact, handling inquiries with professionalism and empathy from your home office.

This role emphasizes clear communication, problem solving, and timely resolution of issues. We offer a fully remote position with flexible hours, paid training, health insurance options, and opportunities for ongoing development within a supportive

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Experience in customer service or call center preferred.
• Strong verbal and written communication; problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, forms, applications, and requests as needed.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify customer needs and help customers use specific features of our products/services.
• Contribute to team goals by accomplishing related results as needed.
• Adhere to company policies and procedures, ensuring compliance and quality standards are met.

Skills

Customer service

Communication

CRM software

Time management

Remote work

Education

High school diploma or equivalent

College degree a plus

Tools

CRM software

Email/Chat platforms

Job description

Placements24 is seeking enthusiastic Remote Customer Service Representatives to join a fully remote team serving clients nationwide. You will be the first point of contact, handling inquiries with professionalism and empathy from your home office.

This role emphasizes clear communication, problem solving, and timely resolution of issues. We offer a fully remote position with flexible hours, paid training, health insurance options, and opportunities for ongoing development within a supportive