Remote Client Success Specialist

Placements24; Riverton (UT); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Health, dental, vision insurance

Flexible remote schedule

Paid time off

Company equipment provided

Supportive remote team culture

Job summary

Placements24 is seeking a dedicated Remote Client Support Specialist to join its fully remote team. You will handle client inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate CRM records to ensure timely resolutions.

The ideal candidate thrives in a home-based setting, communicates clearly, and excels at prioritizing tasks to meet SLAs. A reliable internet connection, self-motivation, and strong problem-solving skills are essential to deliver exceptional remote

Qualifications

• Proven experience in a client support, customer service, or helpdesk role.
• Excellent communicator with strong problem-solving skills.
• Proficient in CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and home office setup.

Responsibilities

• Deliver client support via phone, email, and chat.
• Troubleshoot product usage, technical, and service inquiries.
• Maintain records in the CRM system.
• Identify client needs and provide product adoption solutions.
• Collaborate with internal teams to resolve complex issues.
• Ensure timely follow-up and resolution per SLAs.

Skills

Client support experience

CRM software proficiency

Remote work

Time management

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a dedicated Remote Client Support Specialist to join its fully remote team. You will handle client inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate CRM records to ensure timely resolutions.

The ideal candidate thrives in a home-based setting, communicates clearly, and excels at prioritizing tasks to meet SLAs. A reliable internet connection, self-motivation, and strong problem-solving skills are essential to deliver exceptional remote