Remote Client Support & Success Specialist

Placements24; Riverton (UT); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Competitive salary with incentives

Health, dental and vision insurance

Ongoing training in client support

Collaborative virtual team

Job summary

Placements24 is seeking a dedicated Client Support Specialist to join our remote team, helping clients with inquiries across phone, email, and chat. You will troubleshoot issues, provide guidance on accounts, products and services, and ensure timely, accurate responses to boost client satisfaction.

This role offers a flexible remote schedule, competitive compensation with incentives, and opportunities for ongoing training in customer support.

Qualifications

• Experience in a client support, customer service, or helpdesk role.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with CRM software and support ticketing systems.
• Strong organizational skills and the ability to manage multiple client cases simultaneously.

Responsibilities

• Manage and resolve client inquiries and support requests across phone, email, and chat.
• Provide detailed information and assistance regarding client accounts, products, and services.
• Troubleshoot and resolve technical or service-related issues, escalating when necessary.
• Maintain accurate and up-to-date records of all client interactions in the CRM system.
• Gather client feedback to identify areas for service enhancement and product development.

Skills

Communication

Interpersonal skills

Active listening

CRM software

Ticketing systems

Organization

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a dedicated Client Support Specialist to join our remote team, helping clients with inquiries across phone, email, and chat. You will troubleshoot issues, provide guidance on accounts, products and services, and ensure timely, accurate responses to boost client satisfaction.

This role offers a flexible remote schedule, competitive compensation with incentives, and opportunities for ongoing training in customer support.