Remote Customer Care Specialist

Socket.dev; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program & EAP

HSA/FSA

Life insurance & AD&D & disability

Parental Leave

401(k) match

Tuition reimbursement

Discretionary annual bonus

Job summary

Amcor is seeking a Customer Care professional to ensure superior service for assigned accounts. You will process orders via web, email, EDI or fax, respond to inquiries, and collaborate with Sales, Deductions, Supply Chain and Customer Care to optimize lead times and service levels.

Ideal candidates have 2–3 years in customer care, a college degree, and a mindset for data-driven improvements. This role offers remote work from home with cross-functional learning across product lines.

Qualifications

• 2–3 years customer care or related experience.
• College degree preferred and Six Sigma Certification is a plus.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proven ability to implement internal process improvements to positively impact existing service levels.

Responsibilities

• Handle order intake and management of customer orders from various channels to invoicing.
• Provide timely responses to inquiries related to order status, pricing, documentation, and invoicing.
• Act as a solution provider and identify alternative solutions when needed.
• Monitor orders and service levels, and identify improvements to meet or exceed expectations.
• Initiate returns authorizations and assist in resolving deductions.
• Collaborate cross-functionally to learn multiple product lines and support contractual obligations.

Skills

Customer care

Communication skills

Analytical thinking

Team collaboration

Education

College degree preferred

Six Sigma Certification

Job description

Amcor is seeking a Customer Care professional to ensure superior service for assigned accounts. You will process orders via web, email, EDI or fax, respond to inquiries, and collaborate with Sales, Deductions, Supply Chain and Customer Care to optimize lead times and service levels.

Ideal candidates have 2–3 years in customer care, a college degree, and a mindset for data-driven improvements. This role offers remote work from home with cross-functional learning across product lines.